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hsbc orchard bank Feedback - Dishonesty
hsbc orchard bank Feedback

hsbc orchard bank Feedback

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Dishonesty


I recently was checking different credit cards. I come across Orchard Bank and went through a process to find out at the end that I had applied which i DID NOT want to. I was only trying to get information such as interest rate, etc. I then immediately called them to tell them i did not want this card and wanted it cancelled. He assured me it was. I then called back 30 minutes later to make sure it was cancelled, and he lied! It was not cancelled. So i told them again to cancel it, she said she saw where I called and had cancelled it already and assured me i would not recieve the card. Well i received th card in the mail, and REFUSED it. These people were so dishonest and did not keep their word.


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Comments


ejhs says: (7 years ago)
 0
Orchard Back is Dishonest. I spoke with a female representative during a service call and at the conclusion of that phone call she offered me a membership in an account protection plan to which I said no thank you . She was persistent and I continued by saying no thank you - I am not interested. A week later, to my surprise, I found that I had been enrolled in the very program that I adamantly declined a week earlier with the persistent female representative from this credit card company. I called customer service and explained the situation and according to the representative it would be my responsibility to call and cancel this subscription WHICH I WILL NOT DO. I will however, PAY-OFF my balance with this card and CANCEL the card. I am sorry this company and its associates felt it necessary to try to take advantage of me. I am truly disappointed in this company’s lack of integrity.




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